In the rare chnace we mess things up and you receive the wrong item we will be happy to fix that.

Requesting a replacement is easy – go to My Account and follow the simple instructions. We will respond to your request within one business day.

If you are missing an item, check My Account to confirm that all the items in your order have dispatched. Frequently items are coming from different warehouses and due to availability may not always arrive together.

If the missing item in question has dispatched, click on the ‘Track Your Package’ button on My Account where you can find the most up-to-date delivery information.

If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.

Currently, our international fulfillment vendor cannot accept multiple shipping addresses. If you need to send items to multiple addresses, please place separate orders.

Unless otherwise stated in the offer’s Terms and Conditions, most Belora coupons and discounts will apply to international orders. 

Arranging a return is easy – visit My Account and follow the simple instructions.

We will provide you with a return label to print and instructions on how to send your item back to us. 

Once the item has been received and inspected ,we will issue a refund to your card or original payment method. Please note that depending on your bank, it may take an additional 5-10 business days after your credit is applied for it to appear in your account.

Since we have a very small timeframe between receiving and fulfilling your order, at this time, you cannot change or cancel your order once it is submitted.

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care at +44-7961-783759, Monday through Friday, 9 a.m. to 7 p.m. (BST) & Saturday, 7 a.m. to 5:30 p.m. (BST) or email them at

If you bought something from within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to via email to  We will then review and verify the price adjustment request. has the final decision for matching an online price.
The following limitations apply:
  • The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color)
  • You must have purchased the item from us within 30 days of the date of your price adjustment request.
  • The offer must be valid on the item that you purchased.
  • We don’t provide price adjustments for:
  • Bundle offers, rebates, mail-in offers, offers that include financing
  • Prices that require a minimum quantity purchase
  • Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
  • Damaged, used, or refurbished items
  • Price errors
  • Prices as a result of pickup discounts
  • Black Friday, Cyber Week and any special/holiday promotions are excluded

We’re both growing and always looking for professional, motivated employees. Learn more about careers with us.

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