Belora Home Store COVID-19 Update


As we all adjust to a new way of living and working, we want you to know we’re committed to doing all we can to keep both our staff and customers safe.

BeloraHomeStore.co.uk is open, and we’re working hard to ensure deliveries can continue safely for you, our valued customers, and for our warehouse staff and delivery partners. To do this, we’ve enforced measures to keep our warehouse staff safe, including heightened hygiene processes, split shifts and social distancing of at least 2 metres. We also have a no-contact delivery process in place.

 

All teams who are able to work from home are doing so, including Customer Services, who you can continue to contact via email or live chat.


We’re doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take longer than usual. If you have an order query, please contact Customer Services. They’ll do their best to help you as quickly as they can. For anything else, please continue to check this page – we’re updating it daily with the latest information.

 

Thanks for your continued support.

FAQs

Yes, you can still order online, and we’re still delivering. We’re closely following the Government’s advice to retailers during this time – that online retailers should remain open, and that postal and delivery services should continue. We monitor this advice daily, and will keep you informed should this situation change.

If you have an order pending we’ll still deliver it. Please check ‘My Account‘ or contact our Customer Services for the latest information on your delivery.

If you’re not ready to receive your order or would prefer to delay the delivery, you can put it on hold in ‘My Account‘ or contact Customer Services to do so.

This situation is changing daily. At the moment, our carriers are delivering as normal. Please check the latest information on our product pages for lead times on products, or check ‘My Account‘ for information relating to specific orders.

Our teams, carrier partners and customers’ health and safety is our number one priority. In our UK warehouses, we’ve increased our safety practices to include the following measures:

  • Social distancing in line with government protocol
  • Clear markings to delineate social distancing and increased signage to explain the hygiene procedures in place
  • Frequent deep cleaning and sanitisation
  • Hand sanitiser and disposable gloves provided
  • Staff temperatures taken on arrival
  • Dedicated senior managers responsible for implementing all new protocols
  • No physical signatures required in order to limit paperwork and physical contact

Our carrier partners have all deployed similar practices and we continue to work with them on a daily basis to ensure these are met. All of our carriers are now providing no-contact delivery only; they aren’t entering customers’ homes at all during this time.

A. Yes. All of our carriers are now providing no-contact delivery only.

For houses, this means we’ll place items in your driveway, rear garden or garage as requested, while maintaining social distancing restrictions. If these locations aren’t available, we’ll place items outside your house where requested when we arrive.

For flats and apartments, we’ll place items in the communal hallway or doorway.

For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.

A. While we’re working hard to keep everything running as normally as possible during this time, the safety of our teams and customers is our top priority. With that in mind, we’ve decided to cancel all product assemblies, with immediate effect. This is to minimize the time that our customers and delivery partners are in contact. If you’ve selected and paid for this service, we’ll be in touch soon to discuss the next steps.

A. Yes, of course. We’re now providing no-contact delivery or, if you’d prefer, we can hold your order at our warehouse until you’re ready to receive it. You can do this in ‘My Account‘ or arrange it via email or live chat with our Customers Services team.

Yes, of course. Please let us know if you’re self-isolating and we’ll make a no-contact pickup or, if you prefer, we’ve extended our returns period to 30 days to give you some extra time before we need to collect. Please ensure all return items are fully repackaged, otherwise our carrier will be unable to collect it. In some cases, there may be a short delay in arranging a pickup, until our carriers can ensure it’s safe to do so. To arrange a pickup, please email our Customer Services team or contact them via live chat. 

A. Yes. Please visit our help center for more details or contact Customer Services.

Your delivery will still happen as normal, but as we’re now only offering no-contact delivery, we won’t be able to deliver to your room of choice.

If you’ve paid for assembly we can no longer provide this service, so we’ll refund you. Please contact our Customer Services team to arrange for this to happen.

Over this period we don’t want you to worry, so we’ve extended our returns period from 14 days to 30 days to give you plenty of time to book a return with us.

Yes, you can contact our Customer Services via email or live chat over this period.  

We understand that you might be facing uncertainty about your finances at this time, so we recommend speaking directly with Klarna who’ll be able to listen to your concerns and discuss available options with you. You’ll find more information on how they can help, and how to contact them here.