Due to the changing COVID-19 situation, find our most up-to-date delivery and returns information here.

When will I get my order?

ROYAL MAIL
Your order will be delivered to your door within 2 working days of dispatch. On the day of your delivery, you’ll get a text and email to let you know it’s due for arrival. If you’re not in, a card will be left and you’ll be able to collect your order from your local post office. Please note: packaging won’t be taken away by the carrier.

DPD
Your order will be delivered to your door within 24 hours of dispatch. You’ll get a text and email the evening before to let you know it’s due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1 hour delivery slot. You’ll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection. Please note: packaging won’t be taken away by the carrier.

YODEL
Your order will be delivered to your door within 2 working days of dispatch. You’ll get a text and email the day before to let you know it’s due for arrival. You’ll have the option to reschedule for a different date if you need to. Please note: packaging won’t be taken away by the carrier.

BJS / ARROW XL
Our delivery partner will be in touch a couple of days before your delivery’s due. They’ll give you a delivery date and time slot for you to confirm (or reschedule). They’ll deliver to the room of your choice and take away all packaging for you. They can only deliver above the ground floor if there’s access to a lift, enough safe space access, or if the item weighs less than 75kg. They won’t be able to deliver above the third floor, unless there’s a lift. It’s your responsibility to check that the item(s) will fit through doors and staircases in its packaging before you place your order.

GROUPED DELIVERY
Where possible, we’ll offer you the option to group your order, so all items arrive on the same day. Handy. This is possible if:

  • All items can go with the same carrier
  • The difference in lead times isn’t too large


Don’t worry, you’ll also have the option not to group your order, and instead receive multiple deliveries as and when your products are ready. If you’ve chosen standard delivery, you’ll still only pay one delivery charge, even if you want your products at different times.

WEEKEND DELIVERY
Where applicable, you can opt for Saturday or Sunday delivery at the checkout. We charge extra per delivery for weekend services, so if you choose to get your items delivered separately, it’ll cost you more. Please note: if you’ve already placed your order and selected a standard weekday delivery, we can’t change this to a weekend delivery. 


DELIVERY UPGRADES
If you want to upgrade to a premium service (e.g. Saturday delivery), we’ll charge you an upgrade fee per delivery. So if you want to group your delivery and have 3 items in your order, you’ll only pay the upgrade once. But if you’ve chosen to ungroup your order and receive multiple deliveries, you’ll need to pay an upgrade fee per delivery. You can choose which products you’d like the upgrade on.